托福生活口语之招呼顾客
1.惯用口语句子：
Good morning.
= Morning.
早上好。
Good afternoon.
下午好。
Good evening.
晚上好。
Welcome to our store!
= Welcome to our shop!
欢迎光临本店！
Welcome!
欢迎光临！
Is there anything I can help you with?
= Is there anything I can do for you?
= Could I be of service to you?
您有什么需要我帮忙的吗？
Can I be of any assistance to you?
= Can l do anything for you?
= What can I do for you?
= Can I help you in any way?
我能为您做些什么吗？
Are you being helped?
= Are you being served?
= Can I be your assistant?
= Have you been taken care of?
有人在为您服务吗？
If you need any help, let me know.
如果您需要帮助，请告诉我。
My name is Sam. I'm at your service.
我叫萨姆，由我来为您服务。
at one's service“乐意帑助某人，听某人使唤”
Can I help you?
= May I help you?
需要我帮忙吗？
这是各个服务行业中使用最广泛的句子之一。
Can I show you something?
= May I show you something?
= What would you like to see?
您想看点什么？
What would you like?
= What do you want?
您想买什么？
Do you have anything in mind?
= Do you have something particular in mind?
您有什么想买的吗？
particular a. 特定的，特别的，详细的
have...in mind“心里想着…”
2.实用对话
Receiving a Customer招呼顾客
Assistant: Good morning. sir. Can I do anything for you?
店员：早上好，先生。我能为您做些什么吗？
Customer: Yes, I'd like to buy some tea. What varieties do you carry?
顾客：是的。我想买些茶叶。你们都有哪些种类的茶叶？
Assistant: We've got various kinds of tea. such as black tea, green tea, jasmine tea, etc. And we've got tea of different origins. such as Fujian tea, Yunnan tea, etc.
店员：我们这里有各种各样的茶叶，像红茶、绿茶、茉莉花茶等等。而且我们有各个产地的茶叶，比如福建产的茶叶、云南产的茶叶等等。
Customer: I like the green tea produced in Hunan. One kilogram, please. How much?
顾客：我喜欢湖南产的绿茶，请给我一公斤。多少钱？
Assistant: Three hundred yuan. Do you want anything else?
店员：三百元。还需要别的什么吗？
Customer: Well, I'd like some grapes, watermelons and peaches. But these don't look quite ripe.
顾客：嗯，我想买些葡萄、西瓜和桃子。不过，这些看起来好像不太熟。
Assistant: Yes, these won't be ready until another week or so. But we have some really ripe ones over there.
店员：是不太熟。还要一星期左右才能熟。不过那边有一些是熟的。
Customer: Well, they do look wonderful.
顾客：嗯，看起来确实很不错。
3.详细解说
1.“carry”在本对话中表示“（商店）备有（货品），出售”。
2.“ready”在这里表示“马上就可以卖或吃了，熟了”的意思。
3.助动词“do”可以置于谓语动词之前，对该动词加以强调，可译为“的确，确实，真地，一定，务必，千万”等。被强调的动词要使用原形，“do”有时态和人称变化，表现为“do、does和did”三
种形式。例如：Do come in, please.（请务必进来。）Do be careful when you cross the street.（过马路时，千万要小心。）Failure doesn't mean you'll never make it，but it does mean
it will take a little longer.（失败并不意味着你永远不能成功，不过失败确实意味着成功需要更长的时间。）It's pretty hard to tell what does bring happiness.（很难说出到底是什么能够
真正带来幸福。）As long as he could work, he did work.（只要能工作，他就一定会工作。）
4.文化洗礼
顾客就是“上帝”？
“顾客就是上帝”，这是国内服务行业常说的一句话，也是国内服务行业对待顾客的服务准则。那么这句话该怎么翻译成英文呢？
我们知道，“上帝”的英文是“God”，那么这个“God”和顾客中的“上帝”是否一样呢？在信奉“上帝”的西方国家里，他们也信奉顾客这个“上帝”吗？
在汉语里，我们经常会听到这样一些话，“上帝保佑你！”“上帝啊！”，可直译成英文“God bless you!”“God!”但是英语中却没有“顾客就是上帝”“The customer is the God.”这一说法，只
有“The customer is king.”（顾客是国王。）这种说法。
对此，有两种解释，其一是：对于信仰“God”的西方人来说，人们是不可以用“God”来作比喻的。但是在中国，“God”在人们的头脑中是模糊的，是看不见的，所以用“上帝”来作比喻不觉得有什
么不妥。因为“king”威严、不可侵犯、受人尊敬，所以西方人就用“国王”来比喻“顾客”。另外一种解释是：“God forgives.”（上帝会宽恕。）而永远不要指望“King forgives.”，因为在现
实生活中，也不能指望“Customer forgives.”，所以要把“顾客”比喻成“国王”，而不是“上帝”。
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